Please be aware that you must be over twelve (12) years old to download and use any of our Apps. If you are not over the age of twelve years old, you should not download or use our App(s).
If we change our Policy and/or procedures, we will post those changes on our website to keep you aware of what Information we collect, how we use it and under what circumstances we may disclose it. Your continued use of our website or App(s) after this Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of this Policy, as amended. We encourage you to review this Policy regularly.
In addition to this Policy, each service offered by us or our group companies may have additional privacy provisions that are specific to the particular service. These supplemental disclosures are made adjacent to the particular service at the time your Information is collected.
2. What information do we collect?
When you use our website or one of our Apps you may provide us with or we may collect your Information such as your postal address, email address and other personal information. You may provide or we may collect this Information in a number of ways:
2.1 Information you voluntarily provide to us
We collect and maintain Information that you voluntarily submit to us during any registration and/or use of our website or App(s). For example:
• when you register for an account, you may provide us with certain Information including your name, email address, username, password, date of birth, region and demographic information;
• when you purchase tickets, you may provide us with certain information including your address and payment information; and
• if you sign up to receive a newsletter or enter a competition, you may provide us with contact information (e.g. email, telephone and/or physical address); and
• you may provide us with information about your music or event preferences to customise our services.
You can choose not to provide us with certain Information, but this may prevent you from gaining access to a service or limit the features that you can use on our website or an App. For more information, please see the “How We Use Your Information” section of the Policy below.
2.2 Information we collect through your use of our services
As you use our website or one of our Apps, Information such as location Information may also be passively collected by us through our use of Location Services, GPS, Bluetooth and other technologies. This Information does not identify you individually but allows us to deliver more helpful information, services, tools and advertisements.
2.3 Information we receive from third parties
We may also combine information received from third parties (including other members of our group of companies) with your Information. The third party information is used for a variety of purposes including to enhance the content and advertising we provide to you.
3. How we use your information
We will use your Information in the ways described below and as described at the time that the Information is collected.
3.1 To Provide the Services
In general, we use your Information as necessary or appropriate for our business purposes including to:
• administer your account where you have opened an account with us;
• register you and provide you access to our App, where you download an App;
• respond to inquiries or requests that you direct to us;
• fulfil your requests for tickets or services;
• send communications and administrative messages about our services;
• personalise and better tailor the features, performance and support of our services (including our App(s); and
• analyse, benchmark and conduct research on user data and user interactions with our website and App(s).
Where you have provided us with the appropriate consents, or where the Act entitles us to do so, we may send you marketing materials about other products or services offered by us. In addition, where you have provided us with the appropriate consents, we may also pass your Information to one or more of our group companies or other selected third parties for marketing purposes.
However, we are fully committed to ensuring the rights and obligations set out in the Act and the Privacy and Electronic Communications Regulations 2003 are respected.
3.3 Behavioural Advertising
We believe that advertising is more interesting to you when it is relevant. Accordingly, where you have consented for us to do so we may customise the advertisements that you see based upon:
• the Information you voluntarily provide to us;
• geographic location information, which we may determine from your mobile device, or other ways;
• data we receive from third parties; or
• your visits to our website or your use of our services (commonly referred to as "Behavioural Advertising").
4. Can I find out what personal information you hold on me?
Under the Act you have the right to request a copy of the Information that we hold about you. There will be an administration fee of £10 (by cheque made payable to Resident Advisor Ltd) associated with this request and it will require two pieces of identification to prove your identity. Please make a written application to “Head of Product” at 26 Hertford Rd, London, N1 5QT, UK.
If any of the Information that we hold about you is incorrect, or you no longer wish to receive marketing communications from us then you can click on the contact us link here and submit under General comments / feedback.
Please note that:
- even if you delete Information, we may retain your Information as required by law; and
- we are not responsible for updating or removing your Information contained in the lists or databases of third parties who have been provided with Information as permitted by this Policy.
5. How we disclose your information to third parties
We may share your Information with third parties as specifically approved by you or under the circumstances described below.
5.1 Disclosure for legal reasons
We may disclose your Information if we are under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply or fulfil our terms and conditions and other agreements or protect the rights, property, or safety of our customers or others.
We use third party organisations to help provide a professional service to our customers. These organisations act as data processors and are strictly controlled in how they may/may not use your Information and we remain responsible for the protection of your Information.
5.2 Promotions and Sponsors
When you participate in a Promotion, you are subject to any official rules for that Promotion, which may contain additional information about the specific privacy practices associated with the Promotion.
5.3 Changes to our Company
In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Policy.
5.4 Comments and Messages
We may make comments, messages, and other interactive forums available on our website or as part of our App(s). You should be aware that any Information which you post to these interactive forums or otherwise choose to make publicly available, may be disclosed and available to all users who have access to that portion of our website or App(s). By using these interactive forums, you agree that we are not responsible for any Information that you disclose or communicate in such forums, and any disclosures you make are at your own risk.
5.5 Disclosure of your personal information by law
You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Resident Advisor Tickets, or to protect the rights, property or safety of Resident Advisor Tickets, users of the Site or others.
6. Third party links and services
Please remember that when you use a link to go from our website or our App(s) to another website or you request a service from a third party, our Policy no longer applies. Your browsing and interaction on any other website or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies. We do not monitor, control, or endorse the information collection or privacy practices of any third parties. We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices. This Policy applies solely to information collected by us through our website or our App(s) and does not apply to these third party websites and third party service providers.
7. Where we store your information
The Information that we collect from you may be transferred to and stored at a destination outside the European Economic Area including to Japan, US and Australia. Your Information may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting Information to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Policy and the Act.
8. Security of your information
We follow appropriate security procedures in the storage and disclosure of your Information so as to prevent unauthorised access by third parties. We also require those parties to whom we transfer personal information to comply with the same. However, unfortunately, the transmission of information via the Internet is not completely secure. So, we cannot ensure the security of your Information transmitted by you to us via the internet. Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of your Information, except to the extent we are required to accept such responsibility by the Act. Once we have received your Information we will use security procedures and features to prevent unauthorised access to it.
9. RA Tickets
9.1 Sharing your information with promoters
RA sells tickets for events on behalf of venues or promoters. We refer to the venue or promoter from whom we obtain tickets to sell to you as our "Event Partner". When you buy a ticket from RA your personal information is shared between RA and its Event Partner for the particular event for which you are buying tickets.
Your personal information is used by RA to contact you by post, phone or by email when necessary in connection with ticket purchases and other transactions.
9.2 How we use you financial information
Financial information that RA collects is used to authorise payment and bill you for products and services. When you make a purchase on RA, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Except as provided above, we will not share financial information with third parties without your prior consent.
10. Email opt-out
You may opt out of any of RA's regular e-mail communication by clicking this link.
11. How to contact us
If you have any questions regarding your privacy or this Policy, you may contact us as follows:
Head of Product
26 Hertford Road